Need more capacity, dedicated tenancy, or a custom SLA? Contact our Sales
SmartMock.io offers paid, full-featured plans and a limited Free plan. After signing up, you are automatically assigned to the Free plan which allows you to evaluate the most important features of SmartMock.io with limited quotas. If you decide SmartMock.io is a tool you find useful, you may subscribe to a paid plan, which offers higher quotas and team collaboration features.
When you initially sign up for SmartMock.io, you are automatically enrolled in the Free plan. Our Free plan requires no credit card, and there are no obligations.
Yes. We use Stripe as our payment processor. We also send all credit card information over a secure sockets layer (SSL).
Any major credit card can be used to purchase any paid plan at SmartMock.io. Our payment service provider is Stripe.
SmartMock.io charges in U.S. Dollars or Euro. Your bank or credit card provider calculates the current exchange rate automatically and charges you accordingly.
We charge VAT only for businesses located in Europe. Our Payment Service Provider detects the location of our customers during checkout and adds VAT to the order's total amount.
Yes. SmartMock.io accounts are automatically recurring unless you downgrade the plan to Free before the "Next Billing" date listed in Plan & Billing. If you do not want your account to renew automatically, you must cancel before the renewal date.
No. SmartMock.io, unfortunately, does not send reminder emails about upcoming charges at this time. The "Next Billing" field in Plan & Billing shows the date of the next charge. If you do not want your account to renew automatically, you need to downgrade the plan to Free before that date.
We do our best to provide refunds whenever possible. Provided your most recent transaction is within 30 (thirty) days, we can provide a refund. Please email firstname.lastname@example.org for assistance using the Account Owner’s email address (required).
You may request support through our support address - email@example.com. We respond to Standard Support requests within one business day. Premium Support has a 6-hour response SLA. Our business hours are Monday through Friday, from 9 a.m. to 5 p.m. CET. If you need custom SLAs or 24/7 support, please contact our sales team.
Request quotas define the number of requests you may make to existing mocks for any workspace in your account. A request quota is a global value for your account. Request quotas renew at the beginning of the calendar month. If you exceed the request quota, you will receive an HTTP 429 status when calling your mocks. To increase your request quota, please update your plan. Contact our sales team if the largest plan request quota is still not sufficient.
Any HTTP request you make to the URL identifying your workspace counts as a request.
Yes - the Quota Information view presents the number of currently used resources and their limits. It also notifies you about exceeding limits.
You may update your billing address in the Subscription Management view (click the Manage Subscription button on the Plan & Billing page). Please note SmartMock.io does not store payment information directly - our payment provider stores it.
You have access to historic invoices in the Subscription Management view (click the Manage Subscription button on the Plan & Billing page).
You can edit your subscription in the Subscription Management view (click the Manage Subscription button on the Plan & Billing page).To cancel the paid plan, please select a Free plan while modifying your subscription. If you qualify for a refund and wish to request one, you would need to reach out to our support.
Refunds are NOT processed automatically if you downgrade your plan. Refunds must be requested by the Account Owner and received by SmartMock.io Support within 30 days.
Yes - you can upgrade or downgrade your plan any time. Please note that if you downgrade your plan, you would need to delete some of the workspaces, mocks, and teams so their number matches that plan's limits.
When you downgrade your plan and the number of your workspaces, mocks, teams, and team members fit the limits of the new plan, there is no action needed from your side. If, however, you exceed the limits of the new plan, your workspaces and mocks will be untouched for at least one week so that you have time to remove the ones you don't need. If you don't remove excessive entities after a week, they are removed automatically (youngest objects deleted first).